Digital files, clear policies.

What you receive

A Single Print purchase ($4.99) includes one design in the color saved in its generator and up to 10 selected print sizes. A three-print Gallery Wall Set costs $9.99 for all three artworks with up to 10 set-size options, delivered as separate files and a placement guide for each option. Seller and Seller Pro include commercial set downloads using 3 print credits per three-print set. You receive one ZIP containing 300 DPI JPGs, PNGs and print-ready PDFs. The design, color and size selection are locked when the ZIP is prepared and cannot be changed afterward. Designs and ZIP downloads are accessible in My Prints for 30 days from payment. Keep a local copy before access ends. Your personal license for downloaded files continues after this account-access window.

Frames and mockups

Frames, walls, rooms, shadows, furniture and other styled scenes are preview props only. They help you visualize the artwork and are never included in the downloadable files.

Your purchased design

The purchased wording and layout are saved as your owned design. You can re-download the same locked ZIP within 30 days from payment for Single Print, or during the paid subscription for Seller plans. To change the wording, use Duplicate & Edit to create a new draft. A materially changed personal-use design requires a new purchase.

File formats and printing

Downloads are provided as high-resolution JPG, PNG and PDF files for the size/color combinations you select. Final printed appearance can vary by printer, paper, monitor calibration and print service.

Seller download counting

Each separate artwork in one color and up to 10 selected sizes uses one print credit. A pair of separate prints uses 2 credits; a three-print gallery wall set uses 3. JPG/PNG/PDF formats, size choices and re-downloads do not use additional credits. A set is only prepared when enough credits remain for every artwork; it is never partly charged. The first ZIP permanently fixes the design, color and size selection. Re-download the same ZIP during paid subscription access without using another export. A changed color or design requires a new commercial export. A materially different customer design counts as a new export. Seller includes 50 print credits per billing month and Seller Pro includes 200. Designs and ZIP downloads are accessible only during your paid subscription period. Commercial licenses granted for designs exported during a valid paid subscription continue after cancellation or subscription expiry, subject to the license terms. Keep downloaded files locally; account access and new exports require an active paid subscription.

Payment and delivery

All prices are in US dollars (USD). Single Print and extra-export purchases are charged once at checkout. Seller and Seller Pro are charged at checkout and renew automatically monthly or annually, according to the billing option you choose. After payment is confirmed, your unlocked design or plan becomes available in My Prints. Downloads are delivered online; there are no shipping charges or physical deliveries. If payment succeeds but access is missing, contact support with your receipt.

Refund eligibility

If your file is missing, corrupted, defective or materially different from the purchased design, contact us. We will investigate and try to restore access or provide a corrected file. If we cannot provide the purchased product as described, you can request a refund. Duplicate charges and other billing errors are also eligible for review and correction.

Personalized digital purchases are generally final after the correct files have been made available. We do not normally refund change-of-mind purchases, mistakes in customer-entered wording or dates, differences caused by printer or screen settings, or unused subscription quota. Requests made before delivery or access are reviewed individually. This policy does not limit any mandatory consumer rights or refunds required by applicable law.

How to request a refund

Email support@gifsi.com or use our contact form. Include your account email, design name or Stripe receipt, and a description of the problem. If applicable, include a screenshot of the issue. We will review the request and let you know the outcome. Approved refunds are sent through Stripe to the original payment method; the time for funds to appear depends on your bank or payment provider. You do not need to return a physical item.

Canceling a subscription

Sign in to My Prints, choose Cancel subscription and confirm. Cancel before your next renewal to stop future subscription charges. Cancellation takes effect at the end of the current paid billing period; your plan remains available until the end date shown in your account. Annual subscriptions end at the end of the paid year, even though their export quota refreshes monthly. Account access to designs and ZIPs ends at the end of the paid subscription period. Download and keep files locally before then; commercial licenses granted for designs exported during your paid subscription continue after cancellation or subscription expiry, subject to the license terms.

Cancellation does not automatically refund a payment already completed, including unused time or quota. If you believe a charge is incorrect or qualify for a refund under this policy, contact support. If you cannot access the cancellation control, email support before renewal with your account email and ask us to cancel.

Need help?

Contact Gifsi support and include the email used for your account plus the name of the design.